FAQ

Frequently Asked Questions

  • How does Kokoty work?

    Kokoty harmonizes your pet’s energy by forming a protective layer against fleas, ticks and mosquitoes.

  • How does the bioenergetic technology work on Kokoty’s pendant?

    In science everything is frequency and today’s technology allows us to control pests with the use of frequency or sound waves. By releasing these waves through the pendant, compatible energy is generated with your pet but opposite to those of fleas, ticks and mosquitoes. These parasites will not be attracted to your pets, so they will distance themselves away from them.

  • Is Kokoty for dogs and cats?

    Yes, in fact Kokoty is specially designed for dogs and cats of any age.

  • What are the benefits of Kokoty?

    There are so many! but the main ones are: 100% chemical free, effective protection for 4 or 10 months, zero risks of side effects, competitive price.

    Pay by cash: : You can pay at any Oxxo or 7 Eleven stores.

    Bank Transfer: 

    You can wire transfer or you can deposit straight into our account. Here the details you will need:

    Bank: HSBC
    Name: D Mariani
    Account (cuenta): 4057952905
    Code (Clabe): 021320040579529058

    Once the payment has been remitted, all you need to do it’s to send us copy of the receipt (you can send it by phone or email – we will provide you the contact details).

    If you choose this way of payment you have up to 3 working day to settle your account.

  • How to place the Kokoty pendant?

    Simply hang the Kokoty pendant on your pet’s collar with the help of the metal ring contained in the package. That easy!

  • How many Kokoty charms does each package include?

    Each package contains one Kokoty with effectiveness of 4 or 10 months!

  • Can it interfere with other means of prevention / control (such as flea collars, medications, etc.)?

    It’s does not interfere! Since Kokoty does not contain any chemicals, it does not interfere with other medications that your puppy or kitten is consuming, nor will it interfere with other anti-pest treatments.

  • Does it have side effects for my pet?

    You won’t have to worry. Kokoty does not generate any side effects, as it is free of chemicals, toxins and pesticides.

  • Does it work with any breed of dog or cat?

    Yes, it works with any breed, however, if your pet exceeds 55 kilos, you may need to use two Kokoty pendants to ensure protection.

  • Does my pet's weight matter when using Kokoty?

    Yes. If your pet weighs more than 55 kilos, you may need to use two Kokoty charms, so you will be sure that it is well protected.

  • How long is its effectiveness?

    There are two options! You can choose between 4 and 10 months of effectiveness.

  • What happens if nobody is at home when the product is delivered?

    FedEx/DHL will make 3 attempts at home delivery, for which they will leave a flyer saying they missed you. After three attempts, the package will return to our warehouse and we will contact you to arrange another visit (it will have a new shipping cost).

  • Can old and newborn puppies use it?

    Yes. Kokoty does not contain chemicals, pesticides or toxins that may have consequences on the health of your old or newborn pet.

  • Where can I get it?

    Look for it on Amazon, Mercado Libre, Petland stores and on the official Kokoty website: https://www.kokoty.com/

  • Can the pendant be hung elsewhere than the necklace?

    Yes, you can hang the pendant on its harnest or other safe areas. The important thing is that your pet is always accompanied by his Kokoty.

  • If my dog weighs more than 55 kilos is enough with a single Kokoty?

    If your pet weighs more than 55 kilos it is best to use 2 Kokoty charms. It will be protected!

  • If I have more than one pet, do I have to buy more charms?

    The most advisable is to use the same protection mechanism with all your pets in the house. In addition, it is best that each pet has its own pendant and avoid sharing or exchanging it with others.

  • Does Kokoty kill fleas?

    Before using Kokoty, assist with a veterinarian to completely eliminate fleas or ticks from your pet. Afterward, your pet will be ready to use Kokoty.

  • Can Kokoy get wet?

    Yes. Nothing happens if you decide to bathe your dog or kitten with Kokoty, the rain will not affect its operation and can also get into the sea.

  • What happens if my dog has allergies?

    Kokoty does not make your pet’s allergies worse, as it does not contain any chemicals, pesticides or toxins.

  • Allopathic medicine and alternative medicine

    Kokoty is not a medicine, but that does not mean that it is against the principles of allopathic medicine. On the contrary, we recognize the great contributions that it has made in the care of human health and in saving lives. Also, to prevent diseases and different discomforts, we recommend the use of non-invasive and chemical-free preventives.

  • Are there any returns?

    The Returns Center may process your request if you write to [email protected] Just consider:

    • That it has not been more than 5 business days after receiving the product.
    • You keep the original packaging.
    • The product has not been used.
  • How to bill?

    If you require an invoice, indicate it in your order in the “Billing Information” section, entering correctly:

    • Corporate name
    • RFC
    • Fiscal address (telephone, number, colony, delegation or municipality and state)
    • Telephone
  • What forms of payment exist?

    Choose the one that suits you best: PayPal (with option to 3 months without interest on participating cards), cash payment or electronic transfer.

  • What is the delivery time?

    Very fast! Between 2 and 3 business days within Mexico. 5 to 7 days worldwide.

  • Is there national and international coverage?

    Yes, we can ship throughout Mexico and abroad (fee apply, please ask before you buy)

  • What company do you use to send packages?

    We send your Kokoty by FedEx or DHL